Privacy Policy

Effective date: 15 July 2026  |  Updated: August 2026

This Privacy Policy explains how Anjuli Foods Pvt. Ltd. collects, uses, stores, shares, protects and otherwise processes personal information through anjulifoods.com, our online store, customer-service channels, affiliate and influencer programme, marketing communications and related services.

By using our website, creating an account, placing an order, joining or using our Affiliate Program, contacting us or otherwise interacting with Anjuli Foods, you acknowledge that you have read this Privacy Policy.

Who we are

Website: https://anjulifoods.com
Business: Anjuli Foods Pvt. Ltd.
Country of registration: Nepal
Registered address: Laxmi Chowk, Kageswori Manohara, Kathmandu, Nepal
Privacy contact email: customer@anjulifoods.com

For the purposes of applicable privacy and data-protection laws, Anjuli Foods Pvt. Ltd. is generally the controller of the personal information described in this Privacy Policy where Anjuli Foods determines why and how that information is processed. Third-party providers may act as processors, service providers or independent controllers depending on the service and applicable law.

Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through:

• anjulifoods.com and its associated web pages;
• customer, wholesale and affiliate accounts;
• our Affiliate Program, affiliate registration, affiliate portal or dashboard, referral links, promo tokens and commission tracking;
• online and offline orders entered into our systems;
• contact, inquiry, review, newsletter and registration forms;
• email, telephone, messaging applications and social-media communications;
• promotions, surveys, competitions and loyalty programmes;
• payment, affiliate-payout, delivery, refund and customer-support processes;
• cookies, analytics tools, advertising technologies, affiliate tracking technologies and server logs.

This Privacy Policy does not control the independent processing activities of third-party websites, payment providers, banks, social-media platforms, delivery companies, GoAffPro or other organisations that operate under their own privacy policies.

Applicable laws and standards

We process personal information in accordance with applicable laws and regulations, including, where relevant:

• the Constitution of Nepal and the recognised right to privacy;
• the Privacy Act, 2075 (2018) of Nepal;
• the Electronic Transactions Act, 2063 (2008) of Nepal;
• the Consumer Protection Act, 2075 (2018) of Nepal;
• applicable electronic-commerce laws and regulations of Nepal;
• the General Data Protection Regulation, Regulation (EU) 2016/679, where it applies;
• other mandatory privacy, consumer, payment, electronic-commerce and cybersecurity requirements applicable to our activities.

The GDPR may apply to certain processing activities where we offer goods or services to people in the European Economic Area or monitor their behaviour in circumstances covered by the GDPR.

Personal information we collect

The information we collect depends on how you interact with us.

Identity and contact information

• full name;
• billing and delivery address;
• email address;
• telephone or mobile number;
• company name and business details for trade customers;
• account username and profile information;
• recipient information where an order is sent as a gift.

Order and transaction information

• products ordered, quantity and price;
• order number and transaction reference;
• billing, shipping and fulfilment information;
• discounts, promotional codes and loyalty benefits;
• payment status and selected payment method;
• refunds, returns, cancellations and disputes;
• tax invoices, receipts and accounting records;
• communications concerning an order.

Payment information

Payments may be processed by banks, digital wallets, payment gateways or other authorised payment-service providers. Depending on the payment method, these providers may collect card details, bank-account information, wallet identifiers, authentication information and fraud-prevention data directly from you.

Anjuli Foods may receive and retain limited transaction information, such as the payment method, payment status, transaction reference, amount, currency, date, refund status and limited masked payment identifiers.

Unless expressly stated during the payment process, Anjuli Foods does not intentionally store complete payment-card numbers, card security codes or online-banking passwords on its own website database.

Account information

• account login details in protected or hashed form;
• saved addresses and preferences;
• order history;
• wishlist or saved products;
• newsletter and marketing preferences;
• account activity and security records.

Communications and customer-service information

• messages, emails and inquiry details;
• complaints, feedback and support requests;
• photographs or documents submitted in connection with a product, delivery, refund or complaint;
• call notes and records of correspondence;
• survey and competition responses.

Technical and usage information

• IP address;
• browser type and version;
• device type, operating system and language settings;
• approximate location inferred from IP address;
• referring website, affiliate or campaign;
• pages viewed, links selected and actions performed;
• session times, errors and diagnostic records;
• cookie and referral identifiers and analytics information;
• security, fraud-prevention and server-log information.

Affiliate Program and GoAffPro data

When you apply to, join, use or interact with the Anjuli Foods Affiliate Program, additional information may be collected and processed by Anjuli Foods and through the technology used to operate the Program, including GoAffPro.

Affiliate information you provide

This may include:

• your name, email address, telephone number and postal address;
• country, city and profile information;
• website, social-media account or promotional-channel information;
• affiliate account login and profile information;
• payment and payout information, including bank details or PayPal email where supplied;
• tax or identity information where required for payment, verification or legal compliance;
• communication and notification preferences;
• information you provide when contacting Anjuli Foods or affiliate support.

Affiliate activity and commission information

We and our Affiliate Program technology providers may process information about:

• your personal referral link, promo token, coupon or tracking identifier;
• clicks, referrals and attributed traffic;
• qualifying and non-qualifying orders;
• products purchased following a referral;
• commission amounts, pending and approved earnings;
• refunds, cancellations, reversals and commission adjustments;
• payment status and payment history;
• tracking-ID performance and daily trends;
• conversion rates, link types and campaign performance;
• suspected fraudulent, abusive or manipulated referral activity.

Automatic information used by the Affiliate Program

Affiliate systems may automatically receive information when an Affiliate or referred visitor interacts with the website, Affiliate portal, referral link or related content. This may include IP address, login activity, browser type and version, device and connection information, operating system, platform, URLs and clickstream information, date and time, cookies or similar identifiers, page-response information, errors, visit duration, page interactions and methods used to navigate away from a page.

Where supported by the relevant service, approximate location or device identifiers may also be processed for analytics, security, attribution, fraud prevention or personalised functionality.

Affiliate email communications

Affiliate-program communications may include operational notices, commission information, programme updates, promotional opportunities and legal notices. Email systems may record delivery, opening or interaction information where such functionality is enabled and legally permitted. You may change optional communication preferences where available, but essential account, payment, security and legal communications may still be sent.

Why we use Affiliate Program information

Affiliate information may be used to:

• create and maintain Affiliate accounts and profiles;
• provide access to the Affiliate portal or dashboard;
• generate and administer referral links, tokens and promotional tools;
• attribute customer referrals and qualifying purchases;
• calculate, verify, approve, reverse and pay commissions;
• display earnings, referrals, orders, reports and payment history;
• analyse Affiliate and campaign performance;
• communicate programme updates and promotional opportunities;
• detect fraud, abuse, fake orders or manipulation;
• provide technical and customer support;
• maintain records and comply with tax, accounting and legal obligations;
• improve the Affiliate Program and related services.

GoAffPro as an Affiliate Program technology provider

Anjuli Foods uses GoAffPro to provide technology and functionality for its Affiliate Program. As a result, information associated with Affiliate accounts, referrals, cookies, commissions, payments, reports and technical interactions may be transmitted to, stored by or otherwise processed through GoAffPro systems.

GoAffPro states in its own privacy notice that its platform may process information supplied by users, automatic browser and device information, cookies, affiliate-account information, financial information, referral and earnings information, and information used for fraud prevention, technical operations, payments and communications. GoAffPro also states that information may be shared with its clients and service providers where needed to provide those services or comply with law.

GoAffPro operates independently under its own privacy and security terms. Anjuli Foods does not control every aspect of GoAffPro’s independent infrastructure or processing. Affiliates should review privacy information made available by GoAffPro when using the Affiliate portal.

How we collect information

• directly from you when you register, order, pay, subscribe, review a product, join the Affiliate Program or contact us;
• automatically through cookies, affiliate tracking, analytics technologies, security systems and server logs;
• from GoAffPro and other Affiliate Program technology providers;
• from payment providers, banks and digital-wallet operators;
• from courier, logistics and fulfilment partners;
• from advertising, analytics and social-media platforms where permitted;
• from business partners, referral programmes or public sources;
• from another person who purchases a gift or places an order on your behalf.

How we use personal information

• create and administer customer and Affiliate accounts;
• accept, process, fulfil and deliver orders;
• process payments, Affiliate payouts, refunds and payment disputes;
• track referrals and calculate Affiliate commissions;
• issue invoices, receipts and tax documentation;
• communicate order, delivery and Affiliate Program updates;
• provide customer and Affiliate support;
• verify identity or transaction details where necessary;
• detect and prevent fraud, misuse, security threats and unlawful activity;
• maintain website and Affiliate Program functionality, performance and security;
• analyse website traffic, referral traffic, customer preferences, campaign performance and product performance;
• personalise content and product recommendations;
• manage reviews, promotions, loyalty benefits and surveys;
• send marketing communications where permitted;
• comply with accounting, tax, consumer-protection and legal obligations;
• establish, exercise or defend legal claims;
• improve our products, services, website, Affiliate Program and business operations.

Legal bases for processing under the GDPR

Where the GDPR applies, we rely on one or more of the following legal bases:

• Performance of a contract: to process orders, payments, deliveries, returns, customer accounts and Affiliate Program participation.
• Legal obligation: to maintain tax, accounting, transaction, Affiliate-payment and regulatory records.
• Legitimate interests: to operate and secure our business, administer referrals and commissions, prevent fraud, improve services, handle complaints and understand demand, provided those interests are not overridden by your rights.
• Consent: for certain marketing, optional cookies or other activities where consent is legally required.
• Legal claims: where processing is required to establish, exercise or defend legal rights.

You may withdraw consent at any time where consent is the legal basis. Withdrawal does not affect processing already carried out lawfully before withdrawal.

Orders, invoices, Affiliate payouts and payment records

We retain information necessary to document purchases, payments, Affiliate commissions and payouts, refunds, deliveries and tax obligations. Transaction records may include identity, address, products purchased, amount, applicable tax, payment or payout status, payment reference and related correspondence.

Payment providers independently determine how complete card, wallet or bank credentials are processed. Customers and Affiliates should review the privacy and security notices displayed by the selected payment provider.

Comments and product reviews

When visitors leave comments or product reviews, we may collect the information shown in the relevant form, together with the visitor’s IP address, browser information and other technical information used for moderation, security and spam detection.

Approved comments and reviews may be displayed publicly together with the name or profile identifier submitted by the reviewer. Do not include confidential, sensitive or unnecessary personal information in a public review.

An anonymised string created from an email address may be provided to the Gravatar service where that feature is enabled. Gravatar and its provider process information under their own privacy terms.

Media and uploaded files

If you upload photographs, videos or other files, please remove embedded location information or other unnecessary metadata before submission. Depending on how content is published, other visitors may be able to download the file or extract embedded metadata.

Files submitted privately for customer-support, delivery, product-quality, refund or Affiliate verification purposes will be used for those purposes and related legal or record-keeping needs.

Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember choices, maintain sessions, secure accounts, understand website use, attribute Affiliate referrals and, where permitted, support advertising and marketing.

Essential cookies

These cookies are necessary for functions such as shopping carts, checkout, login, Affiliate portal sessions, fraud prevention, security and load balancing.

Functional cookies

These cookies remember preferences such as language, location, display choices, saved details or account settings.

Analytics cookies

These cookies help us understand how visitors use the website, which pages are popular, whether errors occur and how the website can be improved.

Affiliate and referral cookies

Affiliate or referral cookies and similar identifiers may be used to recognise that a visitor arrived through an Affiliate link or promotional source, maintain attribution for an applicable tracking period, measure referrals and conversions, and calculate commission. Blocking or deleting these cookies may prevent a referral from being correctly attributed.

Advertising and marketing cookies

Where enabled and legally permitted, these cookies may measure advertising performance, limit repeated advertisements, create audiences or personalise advertising on third-party platforms.

Where required by applicable law, non-essential cookies will be activated only after you provide consent. You may change your choices using the website’s cookie settings or through your browser. Blocking cookies may affect certain website or Affiliate Program features.

Login and account cookies

When you visit a customer or Affiliate login page, a temporary cookie may be used to determine whether your browser accepts cookies. When you log in, cookies may be used to maintain your session, remember your login status and save display preferences.

If you select a “Remember Me” option, your login may persist for a longer period. Logging out generally removes or invalidates active login cookies, although security and audit records may remain.

Embedded content and third-party links

Our website may contain embedded videos, maps, social-media posts, payment widgets, Affiliate tools, reviews, images or other content supplied by third parties. Embedded content may behave as though you visited the third party directly.

Those third parties may collect technical or account information, use cookies and monitor interactions with their content. Their processing is governed by their own privacy policies.

Who we share personal information with

We may share personal information only where reasonably necessary with:

• GoAffPro and other Affiliate Program technology providers;
• website hosting, database, content-delivery and backup providers;
• payment gateways, banks, digital wallets and fraud-prevention providers;
• couriers, delivery agents, warehouses and fulfilment partners;
• email, messaging and customer-support providers;
• analytics, advertising and marketing providers where permitted;
• accountants, auditors, lawyers, insurers and professional advisers;
• technology suppliers and contractors maintaining our systems;
• government bodies, courts, tax authorities, regulators and law-enforcement agencies where required by law;
• potential purchasers, investors or advisers in connection with a genuine business sale, restructuring or transfer.

Service providers are expected to process information only for authorised purposes, apply appropriate safeguards and comply with applicable privacy obligations. We do not sell personal information as a standalone commercial product.

Website hosting and data-storage locations

Our website and related information may be hosted or processed using Hostinger infrastructure and other service providers. Depending on our hosting plan, selected server location, content-delivery network, email configuration, backup systems, security services, redundancy arrangements and disaster-recovery processes, information may be processed or stored in Nepal or in other countries.

Affiliate Program information may additionally be processed through GoAffPro infrastructure and service providers. GoAffPro’s supplied privacy notice identifies its operations in India. Accordingly, Affiliate information may be processed outside Nepal, including in India or other jurisdictions used by relevant service providers.

Information may therefore be copied, cached, backed up, routed or made accessible through servers, data centres and service providers located in multiple jurisdictions. The country in which a server is located may have privacy laws that differ from those of Nepal or your home country.

International data transfers

Because we use international hosting, Affiliate Program, payment, communication, analytics and logistics services, personal information may be transferred outside Nepal and outside the country in which you live.

Where the GDPR applies to a transfer outside the European Economic Area, we will seek to rely on an appropriate mechanism such as an adequacy decision, approved standard contractual clauses, binding corporate rules where relevant, another legally recognised transfer mechanism, or an applicable legal exception in limited circumstances.

How long we retain personal information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including contractual, accounting, tax, consumer-protection, Affiliate Program, security and legal requirements.

• Order, invoice, payment, Affiliate commission and tax records: retained for the period required by applicable tax, accounting and commercial laws.
• Customer and Affiliate accounts: retained while the account remains active and for a reasonable period afterwards.
• Customer and Affiliate support records: retained for as long as needed to resolve the matter and protect legal rights.
• Marketing information: retained until consent is withdrawn, an objection is received or the information is no longer required.
• Referral and fraud-prevention records: retained for a reasonable period necessary to verify commissions, investigate abuse and protect the Program.
• Comments and reviews: may remain for as long as the relevant content remains published, subject to moderation and legal rights.
• Security and server logs: retained for periods appropriate to security, diagnostics, fraud prevention and incident investigation.
• Backups: deleted information may remain temporarily within protected backup systems until overwritten or securely deleted under the normal backup cycle.

How we protect personal information

We use reasonable administrative, organisational and technical measures designed to protect personal information. Depending on the relevant system, these measures may include HTTPS and encryption during transmission, password hashing and protected authentication, limited access, multi-factor authentication where enabled, security monitoring, firewalls, software updates, backups, specialist payment processing, confidentiality controls and review of suspicious transactions.

Third-party providers, including GoAffPro, maintain their own security measures for systems they operate. No online service, transmission or storage system can be guaranteed to be completely secure.

Marketing communications

We may send information about products, offers, launches, events, Affiliate opportunities or services where you have consented or where another lawful basis permits us to do so.

You may unsubscribe using the link in a marketing email or by contacting us at customer@anjulifoods.com. Transactional messages concerning orders, payments, Affiliate commissions, account security or legal matters are not marketing messages and may continue where necessary.

Automated processing and fraud prevention

Payment providers, Affiliate systems, website-security systems or fraud-prevention services may automatically assess transactions, referrals, devices, IP addresses and behavioural indicators to identify unusual or potentially fraudulent activity.

Where a decision produces a significant legal or similar effect and applicable law grants you a right to human review, you may contact us to request further information or review.

Children’s privacy

Our website and products are intended for purchase by adults. We do not knowingly request that children independently create accounts, make purchases, submit payment information or participate in the Affiliate Program without appropriate involvement from a parent or legal guardian and where legally permitted.

If you believe a child has submitted personal information without appropriate authorisation, please contact us.

Your privacy rights

Depending on your location and the law that applies, you may have the right to request information about processing; access your personal information; correct inaccurate information; request deletion; request restriction; object to certain processing; withdraw consent; request portability; request review of certain automated decisions; and lodge a complaint with an appropriate authority.

These rights are not absolute. We may retain or continue processing information where permitted or required for contracts, tax, accounting, Affiliate payments, fraud prevention, legal claims, security or other lawful purposes.

How to exercise your rights

To make a privacy request, contact us at customer@anjulifoods.com. Please provide enough information for us to identify the relevant records and understand your request.

We may ask for reasonable evidence of identity before disclosing, changing or deleting personal information. Where information is held within a third-party system such as GoAffPro, we may need to coordinate with that provider to fulfil a valid request.

Account correction and deletion

Registered customer and Affiliate users may be able to view or edit some account information through their profile or dashboard. You may contact us to request account closure or deletion.

Closing an account does not require us to delete order, invoice, tax, Affiliate commission, payout, fraud-prevention or dispute records that we are legally required or otherwise lawfully entitled to retain.

Data breaches and security incidents

If we become aware of a security incident involving personal information, we will assess the nature, scope and potential impact of the incident. We will take reasonable containment and remediation measures and provide notifications to affected individuals or authorities where required by applicable law.

Government and legal requests

We may preserve, disclose or provide access to personal information where reasonably necessary to comply with a lawful court order, government request, tax requirement, regulatory obligation or law-enforcement process.

Business transfers

If Anjuli Foods undergoes a merger, acquisition, restructuring, financing, sale of assets or transfer of business, personal information may be reviewed or transferred as part of that transaction, subject to appropriate confidentiality and legal safeguards.

Where visitor and Affiliate information is sent

Visitor comments, contact forms, account activity, orders and Affiliate activity may be processed through automated spam detection, fraud prevention, Affiliate tracking, website security, email, hosting, backup, analytics, payment or commission-management services. These services may operate in Nepal or other countries.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in law, technology, payment methods, hosting arrangements, Affiliate Program technology, website features or business practices.

The updated version will be published on this page with a revised effective or update date. Where a change is material and applicable law requires additional notice or consent, we will take reasonable steps to provide it.

Contact us

Questions, complaints and privacy requests may be sent to:

Anjuli Foods Pvt. Ltd.
Laxmi Chowk, Kageswori Manohara, Kathmandu, Nepal

Email: customer@anjulifoods.com
Website: https://anjulifoods.com

Please write “Privacy Request” in the subject line so that we can direct your request appropriately.